COVID-19

Datcom contingency plans while COVID-19 disruption is ongoing.

As COVID-19 continues to spread, Datcom will continue to provide a high-level of support to our clients, no matter whether you are working from home, in the office or on the road.

Our Service Desk, and the business as a whole, will continue to operate through the normal channels and our support systems allow us to work remotely on 98% of requests logged with us. We ask that, where possible, all non-urgent requests should be logged via the Datcom Agent or via email to support@datcom.co.uk and solutions@datcom.co.uk.

As a precaution we are reducing on-site visits to essential visits only and each on-site request is being assessed on an individual basis. We will continue monitoring the official government advice and will react accordingly.

We’ll continue to share updates on how we are responding and how you can use IT to help your business continue normal operations during this time.

UPDATE 17/03/2020 Following the advice of the government issued on Monday 16th March 2020, we are operating a 100% working from home policy from Thursday 19th March 2020.

UPDATE 19/03/2020 We are seeing items such as Laptops and Webcams being low or completely out of stock causing extended lead times.

UPDATE 25/03/2020 It has been a busy period for our Service Desk, with 2604 tickets closed in the last five days. We're starting seeing to see service levels return to normal as most of our clients are now working remotely. Thanks to all our clients for your patience and understanding.

Working From Home

If your business needs assistance working from home, whether it's with your apps, support, security concerns, connectivity, telephones, contact Datcom and we can advise on the fastest and best action to help you prepare your business.

We recommend that your organisation deploys Microsoft Teams to enable effective employee communication when working from home, allowing chat, meetings, phones and sharing of information.

References

• Govement Official COVID-19 Guidance

• Download Microsoft Teams

• Microsoft Teams Quick Start Guide

• Zoom Security Vulnerabilities