Change for the better

How we listened to our client’s needs and created an IT infrastructure that enables success.

The challenge

Keeping up with the ever-changing IT landscape is a tricky task if it’s not your specialty. That’s why our clients at Seacroft asked us to assess their IT infrastructure and get it fit for a successful future. The existing system was out of date and hampering the team’s ability to work effectively. Our challenge was to fully understand what was most important to them and make changes that would provide short-term benefits and smooth, optimised business operation for years to come.

How we did it

We split the task into bite-size phases. This ensured regular, accurate forecasting and made life easier for our client’s team members. Phase one was to migrate the team’s Gmail accounts and files over to Microsoft Office 365, taking care to back-up the information and set out a project plan and order. As emails and calendar entries were critical to the business, we met with the team every morning to outline the day’s tasks and answer any questions. File structure and permissions were discussed at length and security was at the forefront of every recommendation we made. We also took on liaison with all third parties, so that our clients were spared lots of meetings and back-and-forth conversations with suppliers.

The results

We effectively delivered a stress-free migration to Office 365. This has allowed team members to seamlessly file share and work remotely. The Seacroft team are now totally comfortable calling up the service desk, because they know they’ll get great service and won’t be spoken to in tech jargon they don’t understand.

Our way of working also helped us to build a lasting relationship with the team at Seacroft. Daily meetings put our clients’ minds at ease and built trust from day one. It was clear that everyone at Datcom was up to speed on all aspects of the project and responded quickly to any spanners thrown in the works. We’re happy to say that our clients now know we’re all about ongoing service – not just a sales pitch. They also recognised their Datcom Account Manager as someone who always wants to do the right thing for them.

If you’re not sure of the IT changes that would best benefit your organisation, please get in touch. We’d love to show you how we can help.